At Bright Tudors Ltd, customer satisfaction is our priority. This Returns & Refunds Policy explains the conditions under which items may be returned and refunds processed.
1. Return Window
You may return most items purchased from us within 3 days of delivery, provided they are unused, in their original packaging, and accompanied by proof of purchase (receipt or order number).
2. Eligibility for Returns
– Items must be unused and in their original condition.
– Packaging, tags, manuals, and accessories must be intact.
– Proof of purchase is required.
3. Non-Returnable Items
The following items are non-returnable unless faulty or defective:
– Personal care and hygiene products
– Perishable or consumable goods
– Customized or personalized items
– Clearance or sale items made during promotional campaigns or offers.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7–21 business days, depending on your financial institution.
5. Exchanges
Where possible, we may offer exchanges for defective or damaged items instead of refunds, subject to stock availability.
6. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. Provide your order number, a description of the issue, and photographs where applicable.
7. Return Process
To initiate a return:
1. Contact us at [email protected] with your order details.
2. Await return authorization and instructions.
3. Pack the item securely and include proof of purchase.
4. Ship to the return address provided by our support team.
8. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item, defective or damaged product).
9. Order Cancellations
Orders may be cancelled before they are shipped. Once shipped, the standard returns process will apply.
10. Contact Us
For questions about this policy or to initiate a return, please contact us at:
Email: [email protected]