1. Processing Time
Orders are processed within 1–2 business days (excluding weekends and public holidays). During peak periods, processing times may be longer.
2. Shipping Methods & Delivery Timeframes
– Local Deliveries (within Lagos): 3-7 business days
– Regional Deliveries (other Nigerian states): 7–10 business days
– International Deliveries: 10–21 business days (subject to customs clearance)
3. Shipping Fees
Shipping fees are calculated at checkout based on delivery location, package size, and weight. From time to time, we may offer free shipping promotions, which will be clearly communicated on our website.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for the tracking information to update.
5. Delivery Issues & Delays
We strive to deliver on time, but delays may occur due to unforeseen circumstances such as weather, logistics issues, or customs clearance. We will notify you if there are significant delays.
6. Incorrect Addresses
Customers are responsible for providing accurate shipping details. Bright Tudors Ltd is not responsible for packages lost or delayed due to incorrect or incomplete addresses provided by customers.
7. International Shipping & Customs
For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country of residence. We cannot predict or control these charges.
8. Risk of Loss
All items purchased are made pursuant to a shipment contract. Risk of loss and title passes to you upon our delivery to the carrier.
9. Contact Us
If you have questions about shipping or delivery, please contact us at:
Email: [email protected]